Frequently Asked Questions
Everything you need to know about bringing nature's beauty into your home with Flourish Florists.
How do you ensure my flowers arrive fresh?
We source our blooms directly from sustainable farms and ship them in temperature-controlled, honeycomb-insulated packaging. Each bouquet includes a hydration pack and premium flower food to ensure they arrive in peak condition.
What is your delivery window for local and national orders?
Local hand-deliveries are completed between 10 AM and 6 PM daily. For national shipping, we offer next-day delivery via express courier for orders placed before 2 PM EST, Monday through Thursday.
What is your 'Freshness Guarantee' return policy?
We guarantee our flowers will stay fresh for at least 7 days. If your arrangement withers prematurely, please send a photo to our support team within 48 hours of delivery, and we will provide a complimentary replacement or a full refund.
Can I customize a bouquet for a specific home decor style?
Absolutely. While we offer curated seasonal collections, you can use our 'Bespoke Bloom' tool to select specific color palettes and stem varieties that perfectly complement your interior design.
Do you offer subscription services for home staging or regular decor?
Yes, our 'Flourish at Home' subscription allows you to receive weekly, bi-weekly, or monthly deliveries at a 15% discount. You can pause, skip, or cancel your subscription at any time through your account dashboard.
Are your flowers and plants pet-friendly?
We care about your furry friends. Our website features a 'Pet-Safe' filter that allows you to browse non-toxic varieties like Orchids, Roses, and Sunflowers to ensure a safe environment for your cats and dogs.